Terms & conditions of the online shop

Valid from 01.01.2022

General about the online shop

Products of the online shop are sold by Partawa Oy, business-ID 2812092-8. We sell the products in Finland and EU to private people. Prices include VAT. We reserve the right to change prices and mailing costs. Terms below include all the products delivered by Partawa. If you order Partawa Clothing through Spreadshirt’s service, you accept their terms.

Ordering

Products are mainly ordered through Internet from www.partawa.fi. All the orders are confirmed via e-mail. In that e-mail we state the price, mailing costs and list of products. To get the confirmation, e-mail address needs to be filled when order has been made. Customer approves the terms and conditions when submitting an order.

Order confirmation

We send the order confirmation via e-mail with all the order related information.

Payment methods

All products can be paid through Paytrail or PayPal service. You can read more about Paytrail’s terms and conditions here. When using an invoice it will be sent together with the order or in an electronic format.

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Delivery method and shipping costs

We charge 5.90 euros for basic delivery of our products in Finland and 6.50 euros for foreign countries. We deliver the orders as package or large letter. Only the package can be tracked with the shipping code. If the delivery is requested as “fragile” package, we will add the extra mailing costs according to post office list price. Additional information about different package option, fees and shipping methods can be found from http://www.posti.fi/

The exchange and return policies

According to the Finnish law on consumer protection, customer has the right for 14 days exchange and return. Right to return includes only unopened and resalable products in original packaging. Include the following to your return:
– Customer number, name, e-mail, address, and phone number
– Bank account number
– Copy of order confirmation from Partawa

Return address:
Partawa Oy
Hämeenkatu 31 A
11100 Riihimäki

We don’t accept returns after 14 days from the delivery. Once a returned product has been accepted through reclamation handling the money will be reimbursed via the payment method and service you have used in the transaction. If there is no notable flaw in the product and the customer wishes to return it anyway, the customer is responsible of the possible delivery fee.

Problem situations in delivery or return deliveries
If the product is lost or flawed during the delivery or wrong product has been delivered, you must inform about the situation immediately to info(at)partawa.fi or via mail to:
Partawa Oy
Hämeenkatu 31 A
11100 Riihimäki

Informing about flawed delivery or product must be made within 14 days of delivery. You need to make reclamation to the post office if the package has been damaged in mail.

Changing the delivery terms

We reserve the right to change our terms and conditions. Customer needs to read the latest terms and conditions before ordering.